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Throughout our website, we use terminology that you may not be familiar with. In order to better assist you, we have provided the definitions of the most commonly used language.

Authorised Dealer

This term refers to an accredited Authorised Repairing Dealer registered as such with the Retail Motor Industry (RMI) or Automobile Association of South Africa (AASA)

Maintenance Guidelines

This includes maintenance recommended by a manufacturer to keep a vehicle in proper operating order. It may include oil change intervals and other fluid maintenance, tyre rotations, wheel alignments, and replacement of hoses and belts.


The manufacturer refers to the entity that manufactured/supplied the vehicle as specified on your schedule.

Mechanical breakdown or electrical failure

The breaking or burning out of any of the components listed within the covered components section of the Motor Warranty plan coverage document, because of a mechanical or electrical failure that causes the component to suddenly stop functioning, needing repair or replacement.


The specific type of vehicle that was made by the manufacturer.

Motor Warranty

Insurance that is specifically designed to cover mechanical breakdowns or electrical failures up to a certain amount.


The mechanical or digital device that keeps track of the kilometers driven on a vehicle.


Original Equipment Manufacturer.

Preventative Maintenance

The replacing or repair of worn parts to avoid or prevent mechanical or electrical failure.

Roadside Assistance

An additional benefit providing towing, transmission of urgent messages and assistance with regards to locksmiths, flat batteries, flat tyres, fuel, and hijacking. Roadside assistance is subject to limits as per the Terms and Conditions in the policy wording.

VIN (Vehicle Identification Number)

This is a 17-digit alphanumeric number that is unique to each vehicle. This set of letters and numbers describes the characteristics of the vehicle it is assigned to.

Wear and Tear

The gradual reduction of performance of a part beyond the manufacturer’s specified tolerances that occur naturally under normal operating conditions, which ultimately results in the failure of that part.